Frequently Asked Questions
Q1: What kind of drilling rig do you have?
A: We mainly produce small hydraulic drilling rigs, water well drilling rigs, Diamond Core Drill Rigs, engineering drilling rigs, geological exploration drilling rigs, etc. We recommend suitable models according to your exact requirements.
Q2: Where is the address of your company?
A: Our factory is located in Jinzhou, Shijiazhuang City, Hebei Province, China.
Q3: Are you a manufacturer or a trading company?
A: We are a 20-year professional manufacturer with ISO certification. We operate a large modern drilling rig plant in Hebei, China.
Q4: How long is your delivery time?
A: Small hydraulic drilling rigs typically take 5-7 days, while large pneumatic water well drilling rigs generally take 7-15 days. Contact our sales team in advance for urgent orders.
Q5: How long is the warranty of your well drilling rig?
A: The whole machine carries a one-year warranty, excluding consumable spare parts.
Q6: How long can your air compressor be used?
A: Normally more than 10 years.
Q7: What are the terms of payment?
A: TT, bank transfer.
Q8: Can you provide us with the documents for customs clearance?
A: Yes. We provide commercial invoice, sales contract, packing list, bill of lading (FOB, CFR, or CIF terms), insurance policy (if CIF terms), and certificate of origin if required.
Q9: How is your customer service?
A: 24-hour online service. Problems are typically resolved within 48 hours (except in special cases).
Q10: How about your after-sales service?
A: 1. Provide customers with online installation and commissioning instructions.
2. Well-trained engineers available for overseas service (subject to non-pandemic conditions).
